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Terms of Use

1.1 Under the terms and conditions of this website (“this Site”), “Essity” or “we” refers to the Essity Group (Essity Aktiebolag (publ) and its subsidaries, including Vinda International Holdings Limited (“Vinda International”) and its subsidiaries), and “customer” or “user” or “you” refers to any individual, organization or company that orders goods or services on this Site or uses and browses this Site.

1.2 By using this webSite, you are bound by the terms of use stated herein. Please carefully read these terms and conditions before using the information on this Site.

1.3 This Site is owned and operated by Forton Enterprises Limited, a subsidiary of Vinda International. The materials on this Site are provided by Essity and can only be used for information purposes. When you use any information on this Site, it means that you know, agree and accept these terms and conditions. If you do not agree with these terms and conditions, then please do not use any information on this Site.

2. Privacy Policy
2.1 We attach great importance to privacy issues. We are committed to complying with the provisions on the management of personal data under the Personal Data (Privacy) Ordinance (Chapter 486) of the Laws of the Hong Kong Special Administrative Region of The People’s Republic of China, and to protect the privacy, confidentiality and security of the personal data we hold. We are also committed to ensuring that all our employees and agents adhere to these responsibilities.

2.2 Our privacy policy covers our use of any information you provide (including but not limited to name, phone number, address and email address) for the provision of related services. By using our services, means you know, agree and accept that we can collect, store and use information about you in accordance with our privacy policy. You confirm and agree to be bound by the terms of our privacy policy. For details, please refer to our privacy policy.

3. Trademark Information
3.1 All product names, logos and trademarks on this Site are the assets of Essity, and its brands, related companies, licensors or associates and all rights thereunder are reserved for them. Essity’s trademarks and brand names can only be used in accordance with these terms and conditions or with prior permission from Essity. The use of Essity trademarks in advertising and the promotion of Essity products require proper authorization or approval.

4. Limited usage rights / separate copy license
4.1 All content contained in this Site, such as text, pictures, logos, button icons, images, video files and software, are the assets of Essity (or their content providers) and are protected by relevant copyright laws. Unauthorized use or publication of any information on this Site might violate the relevant copyright laws, trademark laws, or other laws, and the corresponding civil and criminal liabilities will be investigated.

4.2 You may not reproduce, duplicate, copy, sell, resell this site (or any information on this site), or profit from it for purposes not expressly approved by Essity. Unless specifically authorized by Essity in writing, you cannot download or save copies of the materials on this site. .

4.3 You cannot modify, transmit or use the information on this Site for any commercial purpose. Nor can the content of copyright or other property rights declarations in the information be deleted. You also agree to avoid any unauthorized copying of data, and to ensure that your company’s employees and contractors comply with the above restrictions.

4.4 Essity does not, explicitly or implicitly, grant you the right to use Essity’s patents, copyrights, trademarks or trade secret information.

5.1 We do not declare or guarantee that access to this Site (including the use of mobile apps or software) or any part of the Site will be unhindered, reliable or free of malfunctions.

5.2 You agree that data transmitted on this Site cannot be guaranteed to be completely secure. Although we are committed to protecting the information, we do not guarantee and cannot ensure the security of the information you transmit. Any data you transfer to us is at your own risk.

5.3 The information contained in this site is presented “as is” and does not contain any express or implied guarantees, including guarantees of merchantability, no intellectual property rights infringement, or compliance with special purpose of use.
5.4 If we provide a link to a third-party webpage, it is only for your convenience, and we are not responsible for the accuracy of the information on the linked webpage..

5.5 Under any circumstance, we will not be responsible for any harm caused by the use (or the inability to use ) the data on this site, including but not limited to damages such as business losses, disruption in operation or loss of data. Even if we have known the possibility of such damages in advance, we still do not need to bear any responsibility.

5.6 We do not guarantee this Site or any of its content (including any information, text, pictures, links or other items) is accurate, complete or reliable.

5.7 To the extent permitted by law, we exclude all liability to you for the following reasons (whether in contract, infringement or other forms and whether due to our negligence):
(i) inaccuracies, errors or omissions in respect of this Site (including the use of mobile apps or software), or any Information or related technical, factual, text or printing contained thereon;
(ii) Failure to provide this site (or any part of it), goods or services;
(iii) Any delay in providing, or failure to provide goods or services, or any negligence in the provision of goods or services;
(iv) Access to this webSite will be available or be uninterrupted; or
(v) Any products that are not merchantable or suitable for their intended use; or
(vi) Any misrepresentation about this Site, goods or services.

6. User’s responsibility
6.1 When you submit your personal data on this Site (or to us), you agree that we will use such data for the purpose of evaluating and marketing our products or services, including the right to share with third parties and post online. If your personal data is incorrect or you have any other questions, please contact us. For details and contact information, please refer to our privacy policy.

7. Other Matters
7.1 We may revise these terms and conditions at any time. If you continue to use this site and our services, you are deemed to have agreed and accepted the latest version of these terms and conditions. We reserve the right to decide on the following matters:

(i) Changes on these terms and conditions;
(ii) Oversee and delete published content;
(iii) Close this Site at any time without prior notice.

7.2 We have the right to change the content of this site or product information without prior notice. We do not undertake to be responsible for updating the information on this Site or other information.

7.3 If any of the terms, conditions or regulations in these terms and conditions is illegal, invalid or cancelled due to non-external factors, the binding effect of other terms, conditions and regulations will not be affected.

7.4 We reserve the right to deny users access to this Site or any part of the Site at our sole discretion without prior notice, and we can refuse to provide our services to any user who violates these terms and conditions.

7.5 We have no responsibility to users for any violation of these terms and conditions, and we have no liability to users for failure or delay in providing our services through this Site due to any event or situation beyond our reasonable control.

7.6 Without our written consent, users cannot transfer or otherwise handle all or part of the users’ rights and obligations stipulated in these terms and conditions.

7.7 The terms and conditions set out the entire agreement and understanding of all parties, and supersede all previous oral or written agreements, understandings or arrangements related to these terms and conditions. Neither party has the right to rely on any agreement, understanding or arrangement not contained in these terms and conditions.

7.8 These Terms of Use shall be governed by the law of the Hong Kong Special Administrative Region of the People’s Republic of China. You agree to submit to the exclusive jurisdiction of the Hong Kong courts.

Privacy Policy

1. We attach great importance to privacy issues. We are committed to complying with the provisions on the management of personal data under the Personal Data (Privacy) Ordinance, Chapter 486 of the laws of Hong Kong, to protect the privacy, confidentiality and security of the personal data we hold. We are also committed to ensuring that all our employees and agents adhere to these responsibilities.

Collection method
2. When you register to use our services or online content, we will collect your personal data to enable us to provide services to you. You can decline to provide us with your personal data, in this event however, we may not be able to provide services to you. By providing your personal data, you agree to our use of your personal data in accordance with this privacy policy (referred to as the “Privacy Policy”).

3. We might also collect information about your Internet protocol address, browser type, domain name, and browsing time.

Personal data that maybe collected
4. In order to provide our services, we need you to provide us with different types of personal data. The personal data we collect may include (but not limited to):
(i) Your personal information and contact information, such name, gender, phone number, address or email address, etc.; and
(ii) Your computer or mobile device’s IP address, real-time location data, browser settings, browsing history and/or other Internet-recorded data;

5. If we use a third-party payment service for online transaction, your payment information will be collected, processed and retained by our payment service provider when you proceed a payment. Your personal data will be used, processed and retained in accordance with the privacy policy of the payment service provider. This is beyond our control. For details, please refer to the payment service provider’s privacy policy.

Use of your personal data
6. We may use your personal data for one or more of the following purposes from time to time:
(i) To process your registered client’s application;
(ii) The normal management, operation and maintenance of this Site;
(iii) To contact you, respond to your inquiries or requests, or provide after-sales support;
(iv) To enable us to understand your characteristics and purchase behaviours, and to provide you with other services more in line with your needs;
(v) For statistical data and to conduct customer satisfaction surveys, internal research and analysis;
(vi) To investigate complaints, suspicious transactions and researching measures to improve services;
(vii) The prevention and detection of crime;
(viii) Disclosure in accordance with the law; and
(ix) Any other purposes directly related to the initial purposes of collecting the personal data.

7. When obtaining your consent or expressing no objection, we will use your personal data for direct marketing purposes in the following related matters (whether by mail, email, telephone, SMS or whether it is currently applied or available in the future):

(i) Send you direct sales marketing, promotion and provision of product information, special offers and services related to our personal care products and services; and
(ii) Send you information about future market sales and/or joint promotion of paper products and personal care products/services provided by our subsidiaries, parent companies, associates and affiliates, and our affiliated entities or business partners.

8. Without your written consent (we will obtain your consent through the data collection form when collecting personal data), we will not use or provide your personal data for direct marketing purposes.

9. For the above purposes, we may transfer or disclose your personal data to the following parties:

(i) Service providers who assist us in conducting market research;
(ii) Service providers who respond to your product hotline inquiries;
(iii) Suppliers who store data and records, and provide technical support and system supplies;
(iv) Any person (including our accountants, legal advisers or other professional advisers) who has obligations of confidentiality to us;
(v) Our affiliates (including our subsidiaries, parent companies, associates and related companies), and their employees who need to know the information; and
(vi) to any competent law enforcement body, regulatory, government agency, court or other third party when we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person.

10. All of our service providers are bound by contracts and obligated to keep any information they come in contact with confidential to protect the information from unauthorized access, use and retention.

Use “cookies” file (COOKIES)
11. A “cookie” is a small text file that is stored on your computer (or other electronic devices) when you access this Site. We use “cookies” on this Site to:

(i) Identify you when you browse this Site;
(ii) Obtain information about your preferences, access and browsing behavior, online activities and Internet usage;
(iii) Keep track of the items stored in your shopping cart and assist you through the checkout procedures;
(iv) Conduct research and statistical analysis to help us improve our services and better understand users and their requirements and interests;
(v) Carry out sales promotion and publicity program for our business partners and us more effectively;
(vi) Make your online activities more efficient and hence let you have a better experience; and
(vii) Make security measures more rigorous.

12. You can refuse to accept “cookies” by modifying the relevant Internet or browser option settings on your computer, however you might not be able to use or activate all or part of the functions and services on this Site.

Retention of your personal data
13. Your personal data will be kept confidential. We take appropriate steps to protect the personal data we retain from loss, unauthorized access, use, modification or disclosure. We restrict access to personal data to relevant employees who “need to know” only, and provide these employees with relevant training on the proper handling of personal data, and encrypt personal data when necessary.

14. Except as required by law, we will not disclose any of your personal data to third parties other than the above.

Access and correction of personal data
15. You have the right to request free access to and correction of your personal data we retain, or request to withdraw your consent to our use of personal data for direct marketing purposes. You can contact “Tork” customer service department to make such requests:
Telephone: 3182 5600
Fax: 3182 5607
Address: Penthouse, East Ocean Centre, 98 Granville Road, Tsim Sha Tsui East, Kowloon, Hong Kong

16. If this Site contains links to other websites, we take no responsibility for the privacy management practices or content of those Sites.

17. These Privacy Policy shall be governed by the law of the Hong Kong Special Administrative Region of the People’s Republic of China.

18. From time to time, we may update this Privacy Policy and publish its latest version on our website.

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